Welcome to Alnawras Almuhajer. By using our logistics and shipping services, you agree to the following terms and conditions. These terms are designed to ensure a safe, legal, and efficient process for all parties involved. Please read them carefully.
All shipments must weigh a minimum of 25 kilograms. This threshold applies to both domestic and international shipments. We reserve the right to reject shipments that do not meet this minimum weight requirement.
We only transport items that are legal under applicable laws. Customers are prohibited from shipping any illegal, restricted, or prohibited items, including but not limited to hazardous materials, contraband, weapons, and substances controlled by local or international laws.
All items shipped must be free from contaminants, infestations, or substances that may damage or compromise the safety of other shipments. We reserve the right to inspect and refuse any shipment that does not meet these criteria.
Customers are responsible for securely packaging their items to withstand normal handling during transportation. Alnawras Almuhajer is not liable for damage to poorly packaged items or for any loss resulting from inadequate packaging.
All shipments must include accurate labeling and proper documentation, including any customs paperwork for international shipments. Failure to comply with these requirements may result in delays or refusal of service.
Shipping fees are calculated based on weight, destination, and chosen service level. All charges must be paid in full before shipment. We reserve the right to adjust our fees periodically to reflect market conditions and service improvements.
For international shipments, customers are responsible for any customs duties, taxes, or fees associated with the shipment’s destination country. Alnawras Almuhajer will not cover any additional charges that may arise from customs clearance.
While we take every precaution to handle shipments with care, Alnawras Almuhajer is not liable for damages, delays, or loss of items due to circumstances beyond our control, including natural disasters, acts of government, or customs delays.
We recommend that customers purchase additional insurance to cover valuable shipments. Basic coverage may be included, but it is the customer’s responsibility to secure any additional coverage as needed.
Alnawras Almuhajer provides tracking services for all shipments. Customers will receive tracking information to monitor the status of their shipments. However, tracking updates may vary depending on the nature and location of the shipment.
We reserve the right to refuse any shipment that does not comply with our terms, is improperly documented, or poses a risk to other shipments, our staff, or our facilities.
By using our services, customers agree to comply with all applicable laws and regulations related to their shipments.
Customers are responsible for providing accurate information about their shipments, including contents, weight, value, and destination. Alnawras Almuhajer is not responsible for delays or fees resulting from inaccurate information.
Alnawras Almuhajer reserves the right to amend these terms and conditions at any time. Any changes will be communicated on our website, and continued use of our services implies acceptance of these changes.
If you have any questions or need further clarification regarding our terms and conditions, please feel free to reach out to us. Our team at Alnawras Almuhajer is here to assist you with any inquiries and ensure a smooth, transparent experience. Your understanding and compliance with these guidelines help us provide reliable, high-quality logistics services. Contact us today—we’re here to support you every step of the way.
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